Regardless of the line of work a person works in, there's a good chance that, at least, a few more exist who feel they're above the law. They don't feel as though they have to abide by the same principles everyone else follows without fail. For these select few who are unjust, there are rules set in place to make sure that they are exposed, never to threaten a person. The rules help to set agencies on the right path, as well as make sure consumers know of their rights.
As far as the rules for a national collection agency to follow are concerned, there might not be a more suitable set of rules to follow than the Fair Debt Collection Practices Act. In essence, it lists the many rules that a debt collector must follow as well as the actions which are prohibited. Some of the rules can be as simple as a collector not being allowed to use profane language during the course of collecting a debt, but that's just the tip of the iceberg. Further information on debt collection agencies like R.R.S. can be seen at this link.
Some of the most prevalent rules when it comes to debt collecting involve contact via phone and there is certain conduct to follow. For one, contacting a person by phone repeatedly, the intention being to annoy or harass, is strictly forbidden. Contacting a person at their place of work is also forbidden, depending on where said person works. If the employer explicitly says that such an act is against policy, then the act must be stopped immediately.
Threats might just be the biggest prohibitions in the realm of debt collecting. A debt collector cannot claim that you followed through with a crime, for example. Also, they can't say that, if you don't pay your debt, they will take legal action upon or even arrest you. They are not allowed to say that they will take or sell off your property, either, at least not without consent from law. When looking at such details, the idea of debt collecting should be a little less nerve-racking now, since you are protected to a great degree.
In theory, a debt collection agency is put to work in order to help a person claim the money they feel they are owed. A truthful debt collector operates under the guidance of the rules but when an unjust collector is present, the rules are tossed out and less work is being done to make the client feel reassured. The FDCPA has rules to make sure the indebted is protected, regardless of whether they owe money or not. Debt collecting, thanks to this act amongst other laws, is made painless.